Terms & Conditions: Points Power Hour Training Package
(Binding Agreement)
These Terms & Conditions (“Agreement”) apply to the buyer/purchaser (“Buyer”) of the Points Power Hour Package (collectively with all related products & services, the ”Service”). By purchasing, activating, accepting, or redeeming the Service, Buyer agrees to be legally bound by this Agreement.
1. What Is Included
The Service includes:
- 60-minute live one-on-one award flight booking training session for a flight of Client’s choosing via Google Meet
- Personalized Points Plan cheat sheet, including notes from training session and customized strategies to maximize Client travel based on Client’s home airport, points balances, and travel goals
- Research into airline partners, routes, pricing, taxes/fees applicable to the Client
- Access to tools and resources to speed and simplify future Client award flight bookings
2. Who This Service Is For
This Service is intended for Clients with ***access to*** U.S.-based points/miles accounts, including American Express, Chase, Capital One, or Citibank…even if the Client hasn’t actually opened any credit cards yet.
3. What Is Not Included
- Clients are responsible for making their own flight bookings (though I’m happy to guide booking for the client during the Power Hour live session if the flight is located early enough in the session)
- Vendor does not access any Client credit card or loyalty accounts
4. Redemption Requirements
The Service is valid for 6 months after original purchase (the “**Expiration Date**”), and must be redeemed by Client prior to the Expiration Date.
To redeem the Service, Client must:
A) Follow the scheduling instructions in their confirmation email to schedule their live Power Hour session at a mutually acceptable time prior to the Expiration Date (check spam or email [cass@offpathonpurpose.com](mailto:cass@offpathonpurpose.com) directly if those instructions don’t arrive within 2 business days of Service purchase), AND
B) Provide Client’s answers to the following prompts at least 5 days prior to the scheduled live session, via email to [cass@offpathonpurpose.com](mailto:cass@offpathonpurpose.com)
1. Points balances and program where points are held (ex: 110,000 points - American Express)
2. 1-3 dream destinations you’d like to visit next using points
3. Travel month(s) or estimated range
4. # of travelers to use for our search (size of your usual travel party - solo? couple? 2 adults, 2 children?
5. Do you want to focus on upper-class flights, economy flights, or whatever the best deal is? Choose one
6. Home airport(s) and nearby airport options
Messages such as “I want to redeem” without providing the required information are not sufficient to prepare the Service and will not be considered a proper redemption of the Service.
A 15-minute grace period will be applied for the Power Hour live session before Client is considered a no-show. Additionally, Live Power Hour sessions may be cancelled or rescheduled by Client once with at least 24-hour prior written notice, and once more with written notice anytime prior to the scheduled session starting time. Any additional cancellations or no-shows will result in forfeiture of the live Power Hour session, and Provider will have the right to deliver the Client the Points Plan (completed to the extent reasonably possible) and declare the Service fulfilled and fully rendered.
Any Service not redeemed by Client on or before the Expiration Date will automatically expire and be deemed non-refundable.
5. No Guarantees & Important Limitations
Award Availability Not Guaranteed
Award availability can appear/disappear instantly. Vendor cannot guarantee:
- Lie-flat seats
- Specific dates/routes/airports
- Point pricing
- That availability remains after the Flight Plan is delivered
Availability is controlled entirely by airlines and loyalty programs. And Client flexibility (multiple destinations, months, airports) greatly increases the chances of securing lie-flat availability.
Note: The goal of the Power Hour is primarily training and skill acquisition for the Client. Although it is possible that we will locate a flight Client will actually want to book during our Power Hour, that is not guaranteed and should not be considered the aim or goal of the session.
No Guarantee of Finding All Flights or the Absolute Lowest Points Price
Vendor strives to provide good-faith award flight search guidance using its available experience and tools, and will advise the Client about what Vendor reasonably believes to be the strength of Client’s various options based on their particular situation, but Vendor does not guarantee that it will:
- Find every possible routing
- Identify every partner option
- Always secure the absolute lowest potential points cost
Vendor will advise the Client about what Vendor reasonably believes to be the strength of Client’s various options based on their particular situation.
Not Responsible for Changes After Delivery
Once delivered, booking is solely the Client’s responsibility. Vendor is not responsible for:
- Flights becoming unavailable
- Points price changes
- Schedule changes
- Missed opportunities
- Transfer delays
- Taxes/fees
- Airline/loyalty program actions
Because transfers are irreversible, the Client should call the airline to request an award hold before transferring points whenever possible.
6. Refund Policy
Due to the personalized nature of the Service, all sales are final. No refunds for:
- Insufficient points
- Lack of flexibility
- Award availability limitations
- Changes in availability before booking
- Client unresponsiveness
- Expired Services
- Changes in travel plans or loyalty program rules
7. Payment, Currency & Fees
All prices are in USD. Buyers paying in another currency are responsible for conversion fees from their bank/card issuer.
8. Limitation of Liability
To the fullest extent permitted by Florida law:
- Vendor is not liable for losses, changes, disruptions, or missed opportunities related to award booking
- Vendor is not liable for airline/loyalty program actions, pricing, outages, or policies
- Total liability will not exceed the amount paid for the Service
Client and Buyer agree to release and hold Provider harmless from claims related to award booking, transfers, or airline/travel issues.
No Financial, Legal, or Tax Advice
Information shared is educational only. Provider is not a financial advisor, investment advisor, tax professional, legal professional, or credit counselor. Any decisions related to credit cards, financial products, or points transfers are solely the Client’s responsibility.
9. Intellectual Property; Privacy
Unless expressly stated otherwise, all materials, tools, resources, recordings, files, and other data acquired by Client from Vendor during or in connection with any Service (collectively, the “IP”) are the sole property and intellectual property of Vendor. The IP is provided for Client’s sole personal use only, without any right to post, share, sell, resell, assign, license, or otherwise repurpose the IP. Client agrees not to publicly post, share, sell, resell, assign, license, or otherwise transfer the IP, and agrees to refrain from sharing or using the IP for (1) any direct or indirect commercial purpose, and (2) any purpose other than Client’s personal use.
10. Entire Agreement
The Services and this Agreement are subject to the policies available at https://offpathonpurpose.com/policies. In the event of any inconsistencies, this Agreement shall control.
Except as expressly noted in this section, this Agreement is the entire understanding between the Buyer, Client, and Off Path On Purpose (Cassandra Mendoza) (”Provider”). It supersedes all prior statements, emails, FAQs, and conversations.
No modification is valid unless agreed to in writing by Provider.
11. Governing Law
This Agreement is governed by the laws of the State of Florida.
12. Acceptance & Binding Effect; Assignments, Gifts & Transfers
The term “Client” as used herein includes any and all transferees and assignees of the original purchaser, including gift recipients. All such assignees and transferees agree by their use, redemption, or activation of the Service, to be jointly and severally bound as the “Client” under this Agreement to the same full and legal extent as the original purchaser.
By purchasing, activating, or redeeming the Service, the parties agree to all terms in this Agreement.